anti-spam policy
1. What is spam?
In the context of electronic messaging, spam refers to unsolicited, bulk or indiscriminate messages, typically sent for a commercial purpose. Knitsley Grange Farm Shop Ltd has a zero-tolerance spam policy and commits not to advertise this web site using unsolicited messages.
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2. Automated spam filtering
Knitsley Grange Farm Shop Ltd's messaging systems automatically scan all incoming email [and other] messages, and filter-out messages that appear to be spam.
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3. Problems with spam filtering
No message filtering system is 100% accurate, and from time to time legitimate messages will be filtered-out by Knitsley Grange Farm Shop Ltd's systems. If you believe this has happened to a message you have sent, please advise the message recipient by another means.
You can reduce the risk of a message being caught by the spam filters by sending the message in plain text (i.e. no HTML), removing any attachments, and ensuring that your messages are scanned for malware before dispatch.
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4. User spam
Knitsley Grange Farm Shop Ltd provides a facility that enables users to send [email messages / private messages] to others. Users must not use this facility to send unsolicited, bulk or indiscriminate messages, whether or not for a commercial purposes.
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5. Receipt of unwanted messages from Knitsley Grange Farm Shop Ltd
In the unlikely event that you receive any message from Knitsley Grange Farm Shop Ltd or sent using Knitsley Grange Farm Shop Ltd's systems that may be considered to be spam, please contact Knitsley Grange Farm Shop Ltd using the details below and the matter will be investigated.
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6. Changes to this anti-spam policy
Knitsley Grange Farm Shop Ltd may amend this anti-spam policy at any time by publishing a new version on this website.
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7. Contact us
Should you have any questions about this anti-spam policy, please contact us using the details set out below.
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8. Proprietors
Edward and Rachael Jewson
Knitsley Grange Farm Shop Limited
Address: East Knitsley Grange Farm,Knitsley, Consett, County Durham, DH8 9EW.
Email: gdpr@knitsleyfarmshop.co.uk
Phone: 01207 592 059
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